Frequently asked questions
What is the shelf life of the cheeses?
All cheeses have a minimum 'best before' of 2 weeks from date of purchase.
What is the best way to store them?
We recommend storing your cheeses in baking parchment in a plastic (preferably airtight) container in the fridge. If the container develops condensation, simply wipe with a paper towel. It is best to replace the baking parchment once a week. You can also freeze all cheeses (except the Kumarabert varieties) in a plastic container. We recommend not freezing in baking parchment as it is likely to stick to the cheese. Wrap in aluminium foil if necessary.
Which cheeses can I eat if I have a soy allergy?
Our Tasty Cheddar range, Aged Cheddar range and Kumarabert variety are all soy free. However, all cheeses are processed in the same (although throughly cleaned) equipment, so cross-contamination may occur on the rare occasion. Due to this, if you have a life-threatening soy allergy, our cheeses may not be suitable for you.
Which cheeses can I eat if I have a gluten allergy?
While all our cheeses are wheat-free, our Tasty Cheddar range, Aged Cheddar range and Kumarabert range all contain oat flour. Under the Australia New Zealand Food Standards Code, oats are not considered gluten-free.
Which cheeses can I eat if I have a nut allergy?
All of them! We pride ourselves on offering nut-free plant-based cheese. Our products are also made in a nut-free facility, so cross-contamination will never occur.
Do you wholesale your cheeses?
Yes! Please contact us for a price list and more information.
How long will I have to wait for my cheeses to arrive?
All orders are delivered via overnight perishable courier - but if your order includes a bloom-rind cheese and we do not currently have any in stock, you may need to allow up to 10 days for your order to be delivered. Our Kumarabert varieties require time to mature and grow their white coats.
When will my parcel be shipped?
We courier parcels on Mondays & Tuesdays only. If you require your parcel to be delivered on a certain day, please contact us to arrange this. We cannot deliver on the weekends.
When will I receive my parcel?
All parcels are delivered via overnight courier. If you live rurally, your parcel may take a little longer to be delivered (1-2 business days).
What happens when my parcel is delivered?
Your parcel will be marked with 'Authority to Leave' so it will be left either in your letterbox or on your doorstep. Once delivered, we cannot accept responsibility for parcels that are unattended to by you. If you wish to sign for your parcel, please request this using the notes section at the checkout. If you are not home to sign for your parcel, it will be redirected back to your nearest depot and you will need to collect it as soon as possible. Again, we cannot take responsibility for unattended parcels.
What if I live at a rural address?
Please select RURAL Perishable Shipping at the checkout - this ensures we can add extra ice and double wrap your parcel so it arrives fresh and chileld. It is likely to take 1-2 business days for your parcel to arrive.
Can I track my parcel?
Yes. Once your order has been dispatched, you will receive a tracking link via email from our courier company.
How will my cheeses be packaged?
All cheeses except the Kumarabert varieties are sent deep-freeze chilled (unless otherwise requested). This does not affect the quality of the cheese - it ensures your cheeses will arrive fresh and cold.